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speedvoip
Vetran
Joined: August 07 2008
Location: Canada
Posts: 156
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| Posted: February 13 2009 at 11:02am | IP Logged
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Hi Support:
With official v6.0.0.3 media engine, I have rebuild and run all native examples with VC++ 6.0 on my XP PC successfully, but when I copy these binaries together with engine LMEVoip.dll to another XP PC, strange behavior appears: all binaries can not start engine successfuly and windows complains with error prompt.
I don't know what happened at that point. Maybe media engine crashes when it is started. How to explain great behavior difference on two XP OS. So pls help me!
If u don't mind, pls access to that PC with Teamviewer to perform simple troubleshooting. Go to our website to download Teamviewer.
Teamviewer id on that problem PC is: XXXXX-edited-for-security-purposes-XXXXX
Password: XXXXX-edited-for-security-purposes-XXXXX
If media engine works not stable, then what to do ?
Thanks
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speedvoip
Vetran
Joined: August 07 2008
Location: Canada
Posts: 156
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| Posted: February 13 2009 at 11:05am | IP Logged
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I must supplement additional info for above issue. I have used correct license file and redistribution code.
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support
Administrator
Joined: January 26 2005
Location: United States
Posts: 1666
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| Posted: February 13 2009 at 12:14pm | IP Logged
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Hi George,
We will take a look. If your VOIP apps do not run on other machines, then it’s probably a license issue.
I will repost shortly...
Randal
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speedvoip
Vetran
Joined: August 07 2008
Location: Canada
Posts: 156
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| Posted: February 13 2009 at 12:22pm | IP Logged
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I have checked license, no problem. And i also use redistribution code for eliminating development limitation. IF due to license, it should prompt with dialog, but windows complains with crash -alike dialog.
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support
Administrator
Joined: January 26 2005
Location: United States
Posts: 1666
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| Posted: February 13 2009 at 1:02pm | IP Logged
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George, we are connected right now... hang on...
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support
Administrator
Joined: January 26 2005
Location: United States
Posts: 1666
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| Posted: February 13 2009 at 1:20pm | IP Logged
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Hi George,
What EXE app are you having trouble with?
I must be missing something. It looks like all the VOIP apps in "E:\Lanscape\VME6\Bin" are functioning and can execute.
DialerTest.exe
This app executes and then immediately terminates. Probably because it is using a hard coded IP address. If you change the IP address and rebuild, it will run.
Dual Line Ivr Server.exe
This app requires that you copy the IVR prompt wave files into the EXE’s directory. Copy the entire “IvrPrompts” directory to the EXE’s directory. It should then start OK.
Simple Console App.exe
This works.
SingleLine Phone.exe
This is OK.
Telephone Echo Server.exe
This is OK too.
Help me understand what is wrong.
Randal
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speedvoip
Vetran
Joined: August 07 2008
Location: Canada
Posts: 156
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| Posted: February 13 2009 at 1:37pm | IP Logged
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Hi Randal:
pls open folder lanscape at desktop, there are all problem binaries i described at it, i have opened it for u. Pls go through for troubleshooting.
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support
Administrator
Joined: January 26 2005
Location: United States
Posts: 1666
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| Posted: February 13 2009 at 1:39pm | IP Logged
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OK...
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support
Administrator
Joined: January 26 2005
Location: United States
Posts: 1666
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| Posted: February 13 2009 at 1:47pm | IP Logged
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George,
Can you remove the Chinese characters from the directory path and then let me test again?
I am not sure, but the media engine is probably confused and is generating an exception. This is only a guess.
Randal
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speedvoip
Vetran
Joined: August 07 2008
Location: Canada
Posts: 156
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| Posted: February 13 2009 at 2:00pm | IP Logged
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np
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speedvoip
Vetran
Joined: August 07 2008
Location: Canada
Posts: 156
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| Posted: February 13 2009 at 2:04pm | IP Logged
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Hi randal:
I have done for u. Pls test it at F:\tmp\lanscape, no chinese directory name puzzling u. I am also at that PC,
y can talk to u anytime
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support
Administrator
Joined: January 26 2005
Location: United States
Posts: 1666
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| Posted: February 13 2009 at 2:05pm | IP Logged
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George,
Go back to the test machine. we can use notepad to talk like a BBS.
Randal
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support
Administrator
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Location: United States
Posts: 1666
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| Posted: February 13 2009 at 2:53pm | IP Logged
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Hi George,
Thanks for working with me during testing. As we discussed, the media engine has a bug when it executes on your Chinese version of Windows XP. We will have to test this scenario here and get a fix. We are sure it is a simple multi byte character string handling issue.
In the mean time, do not run media engine based applications from a directory path that contains characters from the (simplified) Chinese character set.
We have put this bug on our “to do” list.
Thanks George. Let’s move forward.
Randal
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speedvoip
Vetran
Joined: August 07 2008
Location: Canada
Posts: 156
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| Posted: February 15 2009 at 11:39am | IP Logged
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Hi Randal:
Wonderful to put bug on "to do" list. So I believe I can get official bug fix early at half of next week, isn't it?
Pls do me favor!
George
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support
Administrator
Joined: January 26 2005
Location: United States
Posts: 1666
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| Posted: February 16 2009 at 7:23am | IP Logged
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Hi George,
We have a test machine configured here with Windows XP SP3 running simplified Chinese language. We have recreated the same exception we saw on your test machine last week. We will try to resolve the issue this week if possible and then get you an updated product image. If it takes a bit longer for us to fix this issue, please be prepared for that too.
We will post back to this support forum thread when we have further information.
Thanks,
Randal
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speedvoip
Vetran
Joined: August 07 2008
Location: Canada
Posts: 156
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| Posted: February 17 2009 at 8:58pm | IP Logged
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Hi Randal:
Any progress on bug fix? We are urgent to release our dialer for possible Chinese customers.
Thanks.
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support
Administrator
Joined: January 26 2005
Location: United States
Posts: 1666
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| Posted: February 18 2009 at 8:57am | IP Logged
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Hi George,
Yes - we have a test setup and have reproduced the issue. It will be worked on this week. I will repost when we have an update.
Thanks,
Randal
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speedvoip
Vetran
Joined: August 07 2008
Location: Canada
Posts: 156
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| Posted: February 20 2009 at 10:31am | IP Logged
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Hi Randal:
Today is the last working day of this week. Per what u expect, bug fix will be available for me, is that right?
Thanks
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support
Administrator
Joined: January 26 2005
Location: United States
Posts: 1666
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| Posted: February 20 2009 at 11:27am | IP Logged
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Hi George,
As a matter of fact, I’m working on this right now. My hope is that I can get you an image to test and verify before today is over. Let’s see what I can get done.
I will post again later…
Randal
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speedvoip
Vetran
Joined: August 07 2008
Location: Canada
Posts: 156
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| Posted: February 20 2009 at 11:34am | IP Logged
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Hi Randal:
Too wonderful to see u are making progress. After bug fix, I expect updated official image without time bomb or lock. Pls upload it to my own FTP server I addressed u before.
Thanks,
George
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support
Administrator
Joined: January 26 2005
Location: United States
Posts: 1666
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| Posted: February 20 2009 at 6:17pm | IP Logged
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Hi George,
We have placed in your support FTP account an “engineering release” of the media engine that will take care of the simplified Chinese bug.
Please test and verify this image. If it is OK, then we will get you an updated product image early next week.
Note:
We have changed over to secure FTP access to our support FTP servers. Please try to access the support FTP servers using the instructions on the following web page:
Secure access to customer support FTP accounts:
http://www.lanscapecorp.com/support/SecureFtpAccess/FtpAcces sInstructions.asp
Please use the FileZilla FTP client we supply if possible.
Thanks,
Randal
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speedvoip
Vetran
Joined: August 07 2008
Location: Canada
Posts: 156
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| Posted: February 23 2009 at 11:06am | IP Logged
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Hi Randal:
I have tested engineering release and verified that bug is fixed on Chinese Windows OS. Thanks for your team efforts on product improvement.
George
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speedvoip
Vetran
Joined: August 07 2008
Location: Canada
Posts: 156
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| Posted: February 23 2009 at 11:10am | IP Logged
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BTW: Pls get me official product image and place into our FTP server.
Thanks,
George
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support
Administrator
Joined: January 26 2005
Location: United States
Posts: 1666
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| Posted: February 23 2009 at 11:21am | IP Logged
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Hi George,
OK, we will update your product image as soon as we create the official product release. We are waiting for additional customer feedback regarding a few other improvements and changes.
By the way, I assume you had no FTP download errors – correct?
Thanks,
Randal
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speedvoip
Vetran
Joined: August 07 2008
Location: Canada
Posts: 156
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| Posted: February 23 2009 at 11:38am | IP Logged
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Hi Randal:
Yes. I have found way to bypass FTP server filter byour local ISP. So free to access your FTP server.
George
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LanScape Support Forum -> LanScape VOIP Media Engine™ - Technical Support
Topic: Strange Compatible Behavior for Media Engine
