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juice
Vetran
Joined: December 05 2006
Location: United States
Posts: 139
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| Posted: February 02 2007 at 4:50pm | IP Logged
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Uninstalling Media Engine destroys Windows XP system.
A week or so ago I was uninstalling your media engine from my laptop, running Windows XP professional. After uninstalling it, the system started to behave strange, many protection errors have been displayed and so on (the task manager only showed strange symbols and not running processes anymore), and after reboot, black screen and message:
“Windows could not start because following file is missing or corrupt:
<Windows root>/system32/hal.dll
Please re-install a copy of the above file.”
This was the end of my system, cold not reinstall, repair, did many tricks but none helped, so I was forced to wipe out my hard drive and install a new system. Lost lots of time, lucky I did not lost data.
To continue my work I have used another machine for development and I have installed there media engine, and today I was uninstalling the media engine on this machine, and … after reboot…, black screen and same “hal.dll” message as above.
So I do assume that this “issue” is related to your media engine un-installation process. To say the least: This issue should be addressed immediately. Maybe you can give an idea how to recover my system since this time 3 days of work are at stake. Right now we are very discouraged and needed to issue a warning to our customers who are testing the product right now to not to de-install the phone. You can understand that this is causing lots of potential problems. Please advice.
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support
Administrator
Joined: January 26 2005
Location: United States
Posts: 1666
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| Posted: February 02 2007 at 5:53pm | IP Logged
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juice,
Whoa! If this is TRUE, this is not good. We need more info from you immediately.
Is the product image a TRIAL or normal purchased version?
Please upload the install image you have to the following FTP location:
FTP server: lanscapecorp.dnsalias.com
login: support23
ps: user
We will test and verify immediately.
Repost as soon as you have uploaded the image.
Support
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juice
Vetran
Joined: December 05 2006
Location: United States
Posts: 139
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| Posted: February 02 2007 at 7:13pm | IP Logged
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Hi,
trust me it is TRUE, I can't upload right now, but suppose it is not needed, I have used licensed products, and hope you have this images at your side.
This are images i have used:
On first system Running Windows XP Profesional
v5.12.3.9 061226-93557.zip
On second system Running Windows XP Profesional
v5.12.3.10 061208-27587.zip
and now want to use the v5.12.3.13 version :|
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support
Administrator
Joined: January 26 2005
Location: United States
Posts: 1666
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| Posted: February 02 2007 at 7:53pm | IP Logged
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juice,
We didn’t mean to make it sound as though we do not believe you. We definitely do… don’t worry. We just have not received a report of this kind up until now.
I looked up your previous versions and guess what – they used the old installer technology we just stopped using at the end of 2006. It was based on Microsoft Windows installer technology and to say the least, it sucked trying to maintain it.
You must immediately start using your upgraded v5.12.3.13 install images!!!!!!!!!!!!!!
Do not use your previous Windows installer based setup images or redistribution packages any longer. Toss them out.
With the new media engine setup images, it is much simpler, cleaner and probably much more robust. We will be working tomorrow so we will monitor this forum for your feedback.
By the way, regarding your previous install images:
<<< You
Right now we are very discouraged and needed to issue a warning to our customers who are testing the product right now to not to de-install the phone.
Support >>>
Did you experience the Windows XP uninstall “blowout” as the result of using the “redistribution installer image” or the development install version of the product?
We will wait for further posts,
Support
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support
Administrator
Joined: January 26 2005
Location: United States
Posts: 1666
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| Posted: February 06 2007 at 7:33am | IP Logged
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To all LanScape VOIP customers:
Based on the above critical report by juice, we took the latest product distribution images and performed additional install and uninstall testing to look for bugs or problems. We tested install and uninstall operations on the following operating systems:
Windows 95C
Windows 98
Windows 98 and 98 SE
Windows Me
Windows NT 4.x
Windows 2000
Windows XP
Windows 2003
There were no problems detected with current product installation packages. We have verified that current product images are safe to install and uninstall.
If you have an older product versions and are concerned with the above issue, feel free to contact the support group and request an appropriate product upgrade.
Support
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LanScape Support Forum -> LanScape VOIP Media Engine™ - Technical Support
Topic: Uninstalling Media Engine destroys Windows XP system.
