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Joined: April 24 2006
Location: Iran
Posts: 188
Posted: January 17 2007 at 6:34am | IP Logged Quote Jalal

Does Service Manager do what exactly XYNTService from does?

Please mention the features that your software has but XYNTService does not?

Jalal Abedinejad
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Joined: January 26 2005
Location: United States
Posts: 1666
Posted: January 17 2007 at 8:38am | IP Logged Quote support

Hi Jalal,

They do similar functions but they are not the same.

History Lesson - How the Service Manager product came into being:
When we originally released the LanScape SIP and RTP proxy products, we had many customers that wanted to run those servers as an NT or Windows service. They wanted their VOIP proxy servers to start without having to log into the server machines.

Seeing the server products were originally GUI based, this was a problem. The proxies were not developed to be a native NT/Windows service.

A while ago, we modified the proxy products so that they were able to run in a GUI-les mode. Many of our customers were using other third party “service” tools and many were running the XYNTService thing on the Code Project site. We could not support customers that used the XYNTService thing because it was buggy. It started turning into a nightmare.

Our developers created the “service manager” suite that is similar to what you saw on the Code Project site but they took the idea further. I guess they liked that model because it appeared simple and some of our customers were using the XYNTService thing anyway.

Some of the main differences between our Service Manager Suite product and the XYNTService thing is:

Service Manager Suite:
Monitors individual processes activity at a user define interval.
This is big: Can handle process unhandled exceptions and restart the configured process if required.
Can periodically restart the configured processes at a user defined interval.
Can be configured to send process log information to a remote UDP log server.
Completely debugged and tested for all supported platforms.
Full user documentation.
Supported by LanScape customer support.

Customers who still chose to use the XYNTService thing in their VOIP server deployments are now on their own. We can no longer help customers debug issues with that solution. Customers who deploy other “run as a service” tools can obtain support from the specific vendor of that tool.

Hope this helped to answer some of your questions.

Repost as needed,

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Joined: April 24 2006
Location: Iran
Posts: 188
Posted: January 17 2007 at 9:34am | IP Logged Quote Jalal

You are correct about bugs that exist on XYNTService. We used to use XYNTService to run our softwares as NT Service. But unfortunately a resource leak bug that did exist in this software, took so many time of our developers to find it.

There is also a Windows version incompatiblity in this software at least in Windows 2003.

Thanks for your reply
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