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LanScape VOIP Media Engine™ - Pre-Sales Technical Support
 LanScape Support Forum -> LanScape VOIP Media Engine™ - Pre-Sales Technical Support
Subject Topic: Registration failure with example singleline phone Post ReplyPost New Topic
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speedvoip
Vetran
Vetran


Joined: August 07 2008
Location: Canada
Posts: 156
Posted: October 18 2008 at 2:17am | IP Logged Quote speedvoip

Hi:
With latest engineering release of voip media engine, I bump into registration failure with sample singline phone. My sip account and password together with registrar IP address is also right, morever with same credentials X-lite at my same PC works fine. After proper configuration of GUI of singleline phone, it runs and after small while prompts me with error message box:
"One or more of the servers you are attempting to register with requires authentication credentials. Please configure your authentication settings and try reregistering with the server again."
I have studied source code and found that logic is correct. Corresponding code is as follows:
                                   pUserName = UserNames.GetStringAt(cnt);;
                                   pPassword = Passwords.GetStringAt(cnt);;
                                   pRealm = Realms.GetStringAt(cnt);;

                                   status = AddAuthorizationCredentials(
                                             pCPhoneBase->hSipEngine,
                                             pUserName,
                                             pPassword,
                                             pRealm
                                             );

So where is something wrong? Help me pls.
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speedvoip
Vetran
Vetran


Joined: August 07 2008
Location: Canada
Posts: 156
Posted: October 18 2008 at 2:21am | IP Logged Quote speedvoip

I use the following credentials for testing singleline phone:

registrar FQDN: natrelay.deltathree.com

Login: 40452728

password: 2377

Support guru, u can use above info to make test!
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support
Administrator
Administrator


Joined: January 26 2005
Location: United States
Posts: 1666
Posted: October 18 2008 at 2:21pm | IP Logged Quote support

Hi George,

You are a great guy. Thanks for the test account info. That makes our like so mush easier.

We took a look at the SIP coming from your provider. You are doing everything correctly. The media engine had a “case” related issue. We will post the solution to this thread:

Why not to respond with a new REGISTER request?
http://www.lanscapecorp.com/forum/forum_posts.asp?TID=523&TP N=1

Hang on as we formulate the post….


Support

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