support
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Joined: January 26 2005
Location: United States
Posts: 1666
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| Posted: February 08 2005 at 7:38am | IP Logged
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Hi Tim,
Normally, on the day we receive your order, you would receive your purchase in 7-10 business days. We ship FedEx or UPS ground. When an order ships, we send a confirmation email with your tracking number.
Alternate Method:
If you would like us to expidite your order, we must charge an additional US$125 to do this (as of 1/17/05). In your case, we can allow you to download your licensed product via one of our FTP servers. Here is how we would proceed in this case:
You place the order using our online store (VISA/Master Card). When you place your order, you will be given a chance to add a comment to your order. Please specify that you would like to expidite your order for "download". The actual amount you will be charged will be the amount specified in the on line store's "Final Amount USD" value + US$125. The online store will not include or show an expidite charge.
LanScape will expidite and process the order and generate license information for you.
We will put your order on one of our FTP servers and send you an email when it is ready for download. After you download your product, you must send an email to sales 'at' lanscapecorp.com so we know you received your order. At that time, your order is closed.
Thanks again Tim. if you have any other questions, do not hesitate to post them.
Randal Ziegler
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LanScape Support Forum -> LanScape VOIP Media Engine™ - Pre-Sales Technical Support
Topic: International Shipping
