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support
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| Posted: March 11 2008 at 9:50am | IP Logged
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Note:
Over the past year we have been getting more requests regarding the LanScape Voicemail server.
For those of you not familiar with this VOIP server, it is currently an unreleased product. It can be deployed in any VOIP domain to handle voicemail capability. We wanted to start this post because others may find this information useful.
Thanks,
Support
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support
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| Posted: March 11 2008 at 9:52am | IP Logged
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-----Original Message-----
Can you release the ETA of the Voicemail server hinted about in the License Manager?
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support
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| Posted: March 11 2008 at 9:52am | IP Logged
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Hi JW,
Thanks for contacting us.
The Voicemail server that is going to be offered as end user product is not officially available. The ETA on final delivery also is not set.
We currently use the VM server internally for our own VOIP use (answering generic incoming VOIP calls in our domain and sending VOIP calls from the web site to the VM server). Depending on what your VM server needs are, we could release the internal version to you for test, deployment, whatever.
If you can, send us brief additional info on what your specific need are and we will respond further.
Thanks,
Support
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support
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| Posted: March 11 2008 at 9:54am | IP Logged
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-----Original Message-----
We are using it to answer simple customer-based inbound voicemails, and
signal MWI to their ATAs. I'm not looking for auto-attendants, music on
hold, or other pbx typed features ... just simple voicemail. It must run
G.711 at the least.
As far as bells and whistles go, we could use a send message to email
feature, a web-based portal, ODBC connectivity, and other 'neat'
features, but at the bottom of it all, we just need a "Sorry I couldn't
answer the phone" sort of thing. Initially scaled for 200ish users.
Thanks,
John
828-344-XXXX
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support
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| Posted: March 11 2008 at 9:57am | IP Logged
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Hi John,
Thanks for the response.
You >>>
We are using it to answer simple customer-based inbound voicemails, and signal MWI to their ATAs.
<<< Support
Not a problem.
You >>>
I'm not looking for auto-attendants, music on hold, or other pbx typed features ... just simple voicemail.
<<< Support
Good. That's how we use it.
You >>>
It must run G.711 at the least.
<<< Support
Vm server supports G729/G729A, iLBC, uLaw, aLaw, 8kPCM, 11kPCM and 22kPCM codecs.
You >>>
As far as bells and whistles go, we could use:
...a send message to email feature.
<<< Support
The email server will send an email to the user's email account when new voice messages are received. We do not send the encoded audio for the message as an attachment. That will come later.
You >>>
...a web-based portal, ODBC connectivity, and other 'neat' features,
<<< Support
Do not support any of these at the moment. The web based config is on the "to do" list. All configuration is done at the server. Not generally a problem when using proper remoting software such as VNC, etc...
You >>>
...but at the bottom of it all, we just need a "Sorry I couldn't answer the phone" sort of thing. Initially scaled for 200ish users.
<<< Support
Yup. Pretty simple and straight forward. Depending on how you have your VOIP domain setup regarding call routing on "no answer", you can deploy one or more of these voice mail servers. The actual number of concurrent calls each VM server can handle depends on the host CPU and memory. The voicemail servers can be configured up to 512 lines depending on what license is purchased from LanScape.
Other notes:
All configuration has to be performed at the "server machine" or via user supplied remoting software.
The vm server can run as a process. If it is required to run as a service, we would have to also use the LanScape Service Manager™ Suite:
http://www.lanscapecorp.com/ProductPages/ServiceManager.asp
The vm app is ugly and not polished at all. However it runs great and performs well without problems.
Setting it up for 200 users is not problem.
We have been running the vm server for our backend VOIP voicemail servers in our LanScape VOIP domain since 2004.
The vm server is based on the LanScape VOIP Media Enigne:
http://www.lanscapecorp.com/ProductPages/LanScapeVoipMediaEn gine.asp
The vm server uses a specific directory structure off of a user specified root location to save all recorded emails and hold all greetings and prompts. All greetings and prompts are stored in wave files. Admins can change prompts or messges as they require. Vm menu structure is simple and fixed.
Supports in-band DTMF and RFC2833 out-of-band DTMF for vm menu navigation.
Roughly 35 other LanScape customers are using it in this pre-release form.
That's about it. Let us know if you want or need further info.
Support
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LanScape Support Forum -> LanScape Voicemail Servers
Topic: When will the Voicemail server officially be released?
