LanScape Support Forum: Call Monitoring

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LanScape VOIP Media Engine™ - Pre-Sales Technical Support
LanScape Support Forum -> LanScape VOIP Media Engine™ - Pre-Sales Technical Support

Topic: Call Monitoring

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justin
Intermediate

Joined: March 02 2007
Location: United States
Posts: 7

Posted: March 07 2008 at 2:52pm \| IP Logged

With the VOIP Media Engine would it be possible to create an application that would allow a call center to listen to the phone conversation and record it at the same time?

Thanks, Justin.

support
Administrator

Joined: January 26 2005
Location: United States
Posts: 1666

Posted: March 10 2008 at 12:30pm \| IP Logged

Hi Justin,

Yes. The media engine will allow you to create a VOIP application (like a soft phone) that will allow you to initiate and receive SIP/RTP phone calls.

Full duplex recording of all transmitted and received audio is fully supported. When we say full duplex, what we mean is: If a call is active and recording for the phone line is enabled, all received and transmitted encoded audio for the call will be digitally mixed and either sent to the VOIP application as 20Ms sample blocks of PCM data or written directly to disk using a wave file or raw sample file.

Repost as needed,

Support

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