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LanScape VOIP Media Engine™ - Pre-Sales Technical Support
 LanScape Support Forum -> LanScape VOIP Media Engine™ - Pre-Sales Technical Support
Subject Topic: Failure in trial of 5.12 Post ReplyPost New Topic
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speedvoip
Vetran
Vetran


Joined: August 07 2008
Location: Canada
Posts: 156
Posted: October 09 2008 at 1:55am | IP Logged Quote speedvoip
I have got trial license info, but when I run example "Simple Console App", it prompts me with "                    "A fatal error was detected while booting this example application.\n"
                    "Before you build and test these application examples, make sure\n"
                    "you copy your \"Media Engine Microcode/Personality Data\" file into\n"
                    "the \\Software Examples\\Microcode folder. The media engine microcode file\n"
                    "you received is named LanScapeVME.C. You should have received this file on\n"
                    "a 3.5\" floppy disk image that came along with your installation CDROM.\n"
                    "Also make sure you change the IP address this program uses. Its hard coded\n"
                    "within the source code.\n\n"
After that, I have checked lanscape-autorized LanScapeVME.c, it is right.
So why not to run it successfully? Help me
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support
Administrator
Administrator


Joined: January 26 2005
Location: United States
Posts: 1666
Posted: October 09 2008 at 5:32am | IP Logged Quote support
Hi George,

Thanks for posting.

The C/C++ sample console app has to be rebuilt with the “LanScapeVME.c” license file you received via email.

As a matter of course, it is better to update the dummy “LanScapeVME.c” license file that comes with the installed product image and then just rebuild everything.

The trial you have is v5.12.8.1. What we are going to do is get you the latest engineering release v5.12.8.14 via FTP download. It has all the latest improvements and fixes. Anyway, we will send you an email shortly with FTP download instructions. This engineering release will fix the situation.


Support
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speedvoip
Vetran
Vetran


Joined: August 07 2008
Location: Canada
Posts: 156
Posted: October 09 2008 at 5:45am | IP Logged Quote speedvoip
Thanks for your kind help. I must address u my expericence: I downlaod your trial package via license manager, but when i click icon "download product" and perform some procedures, it always prompts me with "download error due to http timeout or ftp server is very busy". So pls tell me download link.
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support
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Location: United States
Posts: 1666
Posted: October 09 2008 at 7:06am | IP Logged Quote support
Hi George,

OK, here is a list of what you can do to get up and running:

1)
Download the trial product image using the FTP account info we gave you. Download the file: “LanScape VOIP Media Engine Trial v5.12.0718.9.zip”

2)
Un-archive the above ZIP image and use the following info to install the trial product:

Company Name: "Customer Trial Image"
Description of licensee: "Trial User, Developer"
Install Serial Number: "1594BB7E-7921-4727-AC16-BC4B953283EE"

You should now have a trial product install.

3)
Download via FTP the latest “engineering release”. Download file: “v5.12.8.14 DLL Only - Expires 12-30-08.zip”

4)
Un-archive the above ZIP file image and replace files in your trial install with files of the same name from the engineering release. See the bottom of the release notes for more info.

5)
Download updated license info: “License v3 - Customer Trial Image Thu Oct 09 05_41_48 2008.zip” and unarchive the ZIP file.

6)
Update the “LanScapeVME.c” license file in your install directory from the above ZIP file and rebuild your C/C++ samples.

7)
Update the “LanScapeVME.cs” license file in your install directory from the above ZIP file and rebuild your C# samples.


Support
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speedvoip
Vetran
Vetran


Joined: August 07 2008
Location: Canada
Posts: 156
Posted: October 09 2008 at 10:44pm | IP Logged Quote speedvoip
Hi Support:
I have tried to connect to your given FTP server lanscapecorp.dnsalias.com with FTP client software WS_FTP Pro 2007, but always failure. My network works normally to have access to internet. Maybe your FTP server is too busy or its access is controled by its firewall. So pls change another FTP server or tell me alternative workround. Our company hope to purchase Media Engine after proper evaluation.
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speedvoip
Vetran
Vetran


Joined: August 07 2008
Location: Canada
Posts: 156
Posted: October 09 2008 at 11:02pm | IP Logged Quote speedvoip
Hi Support:
In order for me to proceed evaluation promptly, I have had file “LanScape VOIP Media Engine Trial v5.12.0718.9.zip” which is downloaded previously, so if u don't mind, pls directly deliver "enginering release" file “v5.12.8.14 DLL Only - Expires 12-30-08.zip” and updated license file “License v3 - Customer Trial Image Thu Oct 09 05_41_48 2008.zip” to my email address j.li@speed-voip.com
Thanks!
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support
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Administrator


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Location: United States
Posts: 1666
Posted: October 10 2008 at 8:49am | IP Logged Quote support
Hi George,

Hmm… the FTP server account we gave you is OK… we just tested it from here. Wonder what’s up????

We will email you the attachments shortly.

Thanks bud,


Support

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speedvoip
Vetran
Vetran


Joined: August 07 2008
Location: Canada
Posts: 156
Posted: October 12 2008 at 10:30pm | IP Logged Quote speedvoip
With latest SipTelephony.h from engineering release, example "Single Line Phone" is compiled with errors: error C2065: 'SipRegistrationIntervalError' : undeclared identifier and error C2065: 'SipRegistrationTimeOut' : undeclared identifier.
Over deep study, I found that latest SipTelephony.h takes fully different representation which respectively is SipRegisterIntervalError and SipRegisterTimeOut, therefore example still takes old representation at old SipTelephony.h. So pls upate example source code for future release.
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support
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Joined: January 26 2005
Location: United States
Posts: 1666
Posted: October 14 2008 at 7:57am | IP Logged Quote support
Hi George,

Glad you caught that one. We surely do not want to waste your time. When using an “engineering release” of the media engine, some of the sample apps that come with the product may generate a build error or two. This is because of modifications or additions to the media engine API. This build issue is stated at the bottom of the release notes that come along with the engineering release distribution. Generally the build probs are minor and can be handled quickly by smart people.

This is the pill we have to swallow sometimes in an effort to get the latest code out there to you guys. Whatever you do, change the sample app source code to match the media engine API header file!!! Do not change things in the media engine API header file – otherwise bad things will occur.

The issue you found with the two enumeration values is discussed in the release notes you have.

Thanks George,


Support


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