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bwickins
Intermediate
Joined: May 11 2010
Location: Brazil
Posts: 4
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| Posted: May 11 2010 at 8:43am | IP Logged
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I downloaded and installed your media Proxy and Centrex Proxy for testing.
The Media Proxy came up fine, but the Centrex Proxy will not run.
I was using VNC to install on our server and downloaded the license files on the computer that was accessing the server. Copied text files onto the server and obtained and registered the license. Could this be the problem - downloading files on my computer for installation in remote server? If so, how can I correct this? I cannot download another version.
If this is not the problem, any other suggestions please?
Many thanks,
BHW
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support
Administrator
Joined: January 26 2005
Location: United States
Posts: 1666
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| Posted: May 11 2010 at 10:32am | IP Logged
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Hello Brian,
Thanks for posting your questions to this support forum. It does help.
I received your other email this morning… we can get to that in a bit.
I think I understand what you attempted. When you request a trial for the LS proxy products, you must do so using the LS license manager app on the host machine that will be running the proxies.
In other words, please run the LS license manager app on the remote server and request your proxy trials again (as you previously did). The SIP proxy licenses are specific to a single machine (where the trial was requested from using the LS license manager app). The proxy licenses cannot be moved to different machines.
If you can resubmit the trial requests again, I will email you the license files. No need to download the proxy product images again if you already have them.
Thank you Brian,
Randal
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bwickins
Intermediate
Joined: May 11 2010
Location: Brazil
Posts: 4
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| Posted: May 11 2010 at 12:17pm | IP Logged
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Resubmitted - tks
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support
Administrator
Joined: January 26 2005
Location: United States
Posts: 1666
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| Posted: May 11 2010 at 1:15pm | IP Logged
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Brian,
I just saw your latest trial requests you submitted and they are for the same machine as your original trial requests.
Did you submit these new trial requests using your remote test server?
Randal
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bwickins
Intermediate
Joined: May 11 2010
Location: Brazil
Posts: 4
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| Posted: May 11 2010 at 1:19pm | IP Logged
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Yes - I submitted them through VNC from the remote server . . .
Brian
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bwickins
Intermediate
Joined: May 11 2010
Location: Brazil
Posts: 4
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| Posted: May 11 2010 at 1:30pm | IP Logged
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Randal,
I also uninstalled the Centrex Proxiy on the remote serv er, but I am unable to locate the original downloaded file.
Questions:
1. Do I have to download license and program on another machine?
2. where do I find the downloaded file?
Or
3. Can you suggest an easier way??
Many thanks,
Brian
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support
Administrator
Joined: January 26 2005
Location: United States
Posts: 1666
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| Posted: May 11 2010 at 2:59pm | IP Logged
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Hi Brian,
Let’s forget about the trial stuff. I will get you a complementary copy of the proxies for test and evaluation on your server.
I will send you an email shortly telling you how to FTP download the product images. You will be able to install the images directly onto your server.
Thanks
Randal
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Serge_ISA
Intermediate
Joined: September 21 2010
Posts: 1
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| Posted: September 21 2010 at 6:24am | IP Logged
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Hi, i have same problem.
I downloaded and installed your media Proxy and Centrex Proxy for testing.
The Media Proxy came up fine, but the Centrex Proxy will not run.
But i was runing the LS license manager app, request proxy trials and download
the proxy product images directly onto the server (Win 2003SP2).
Any ideas?
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support
Administrator
Joined: January 26 2005
Location: United States
Posts: 1666
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| Posted: September 21 2010 at 9:57am | IP Logged
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Hi Serge,
Thanks for pointing this out…
For some reason the trial product images on our download server were not updated properly by our automated process. Not sure why but we will look at our build release logs to see where the failure occurred.
We updated the product images this morning manually. We tested the whole trial request/download/install chain and you should be OK now.
Just go ahead and submit new trial requests for the media and SIP proxy and you should have working trials.
Thanks,
Randal
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LanScape Support Forum -> SIP Proxy and Media Proxy - Pre-Sales Technical Support
Topic: SIP Proxy trial installation - problems
